Plumbing Sales Technician

Fire & Ice Heating, Cooling, Plumbing & Electrical Columbus, OH

Help Homeowners Find the Right Plumbing Solutions

Fire & Ice is seeking an experienced Plumbing Sales Technician to provide expert guidance and customized plumbing solutions to homeowners throughout the Columbus area. This role is ideal for a skilled plumbing professional who enjoys building relationships, educating customers, and turning service opportunities into long-term customer satisfaction.

As a Plumbing Sales Technician, you'll leverage your technical expertise and consultative sales skills to identify customer needs, recommend solutions, and drive departmental growth while delivering an exceptional customer experience.

What You'll Do

• Serve as a trusted advisor to homeowners by assessing plumbing needs and recommending tailored solutions.
• Conduct in-home consultations and explain repair, replacement, and upgrade options with confidence and professionalism.
• Generate accurate estimates, present proposals, and close sales opportunities.
• Build trust with customers by providing honest recommendations and exceptional service.
• Collaborate with installation and service teams to ensure project accuracy and customer satisfaction.
• Maintain thorough documentation of customer interactions, estimates, and sales activities.
• Follow up on pending estimates, leads, and referrals to maximize conversion opportunities.
• Stay informed on company services, product offerings, and industry best practices.
• Represent Fire & Ice with professionalism, integrity, and a commitment to customer-first service.

What You'll Need

• 5+ years of residential plumbing experience with strong technical knowledge.
• Proven sales, estimating, or customer-facing experience within the plumbing, HVAC, electrical, or home services industry.
• Excellent communication, presentation, and relationship-building skills.
• Strong problem-solving abilities and a consultative approach to sales.
• Ability to clearly explain technical plumbing concepts to homeowners.
• Valid driver's license and clean driving record.
• Ability to pass a background check and drug screen.
• A customer-focused mindset with a passion for helping homeowners make informed decisions.

Preferred Qualifications

• Experience generating residential plumbing estimates and proposals.
• Knowledge of water heaters, tankless water heaters, water treatment systems, sewer and drain services, repiping, sump pumps, and other residential plumbing solutions.
• Familiarity with CRM and sales management software.
• Proven track record of meeting or exceeding sales goals.

Why Join Fire & Ice?

• Competitive compensation with uncapped earning potential.
• Ongoing training and professional development opportunities.
• Supportive team culture focused on integrity, growth, and customer satisfaction.
• Access to industry-leading tools, resources, and technology.
• Opportunity to help homeowners improve the safety, efficiency, and comfort of their homes.

Fire & Ice is an Equal Opportunity Employer and values diversity and inclusion in the workplace.