Plumbing Technical Services Lead

Position Overview

The Plumbing Technical Services Lead's responsibility is to ensure the services we are providing the company's quality standards. As a Plumbing Technical Services Lead you will review work completed by plumbers, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.

Responsibilities

Review all plumbing service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards

Correspond with technicians to clarify any technical information

Report quality issues or concerns to management, work through resolutions when applicable/directed

Complete plumbing quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals

Extract pull-through work from service calls and preventative maintenance visits

Perform quality and cost control of all quoted plumbing projects throughout scope of work to maintain expected standards

Develop meaningful relationships with customers to encourage trust and loyalty

Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision

Follow up with customers on quoted plumbing work and coordinate with service team if approved

Stay current with changing industry standards

Work with team members to facilitate calls, manage workflow, and provide a positive customer journey

Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference

Work with management to meet company goals and deliverables

Minimum Qualifications

Education/Experience

High School diploma or GED

Five (5) years' experience in mechanical service, mechanical field estimating, or related field

OR

Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations

Preferred Qualifications

Plumbing or Mechanical Technical Expertise

Field estimating experience

Ability to multitask in a fast-paced environment

Verbal & written communication skills

Attention to detail and organization

Proficiency in Microsoft Word, Excel, & Outlook

*** REWARDING YOUR PERFORMANCE ***

Competitive salary, commensurate with experience

Company paid vacation and holidays

Company health care, vision, & dental benefits

401k plan with Company match

Company paid life insurance

Education and training provided with monetary incentives available for education courses completed

Eligible for performance and company-based bonuses