Field Supervisor (Plumbing)
Blue Flow All-Service Plumbing
Full-time
On-site
Clearwater, Florida, United States
Position Summary
The Field Supervisor plays a key leadership role in overseeing day-to-day service operations, training field technicians, resolving in-field challenges, and driving revenue through service excellence and customer engagement. This role is responsible for achieving daily revenue targets, mentoring technicians, and ensuring the company’s profitability and service standards are consistently met.
The Field Supervisor is expected to lead in alignment with our Core Values, serving as an example of professionalism, accountability, and customer-first thinking.Our Core Values
Customer Satisfaction
This job description reflects management’s assignment of essential functions and may be subject to change at any time. It does not restrict the tasks that may be assigned.
Blue Flow Plumbing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Field Supervisor plays a key leadership role in overseeing day-to-day service operations, training field technicians, resolving in-field challenges, and driving revenue through service excellence and customer engagement. This role is responsible for achieving daily revenue targets, mentoring technicians, and ensuring the company’s profitability and service standards are consistently met.
The Field Supervisor is expected to lead in alignment with our Core Values, serving as an example of professionalism, accountability, and customer-first thinking.Our Core Values
- Customer Focus – Give the customer a fair deal in every interaction.
- Accountable – Say what we do, do what we say.
- Sense of Urgency – Time is of the essence; respond quickly and decisively.
- Honesty and Integrity – Treat others as you’d like to be treated.
Customer Satisfaction
- Ensure high-quality service delivery and prompt resolution of customer issues.
- Maintain strong customer relationships to support repeat business and generate positive referrals.
- Manage communications related to recalls, liability claims, escalations, and customer satisfaction follow-ups.
- Lead, motivate, and train a team of plumbers and support staff.
- Foster a positive team culture, conduct performance reviews, and build leadership from within.
- Oversee and deliver sales, software, and safety training.
- Conduct regular employee observations and monthly team scorecard reviews.
- Review and complete driver safety score evaluations for all technicians.
- Develop and implement strategies to expand service offerings and attract new customers.
- Stay informed on industry innovations, new products, and best practices.
- Monitor and enforce driver safety, proper use of PPE, and on-the-job safety protocols to support sustainable growth.
- Coordinate daily operations, including scheduling, dispatching, project management, and asset tracking.
- Ensure efficient workflow through technical training, job site visits, ride-alongs, employee evaluations, and post-service customer follow-ups.
- Estimate, plan, and oversee projects to ensure they are completed on time, within budget, and to customer expectations.
- Coach and train technicians on proper invoicing, job prioritization, and daily productivity.
- Monitor and project job counts, average job revenue, same-day completions, cancellations, and rescheduling to maintain financial health and improve profitability.
- Customer Satisfaction – Measured by reviews, callbacks, and resolution efficiency
- Team Development – Technician skill growth, training completion, and retention
- Department Profitability – Margin control, efficiency, and daily performance metrics
- Driving score: Average of 90 or better
- Safety: eliminate injuries and at-fault accidents
- Accountability to Core Values – Demonstrated leadership in customer focus, urgency, honesty, and follow-through
This job description reflects management’s assignment of essential functions and may be subject to change at any time. It does not restrict the tasks that may be assigned.
Blue Flow Plumbing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.