Part-Time Office Administrator – Plumbing & Handyman Services
E&H Ace Hardware Group
Part-time
On-site
Wooster, Ohio, United States
Job Title:
Part-Time Office Administrator – Plumbing & Handyman Services
Reports To:
Office Lead
Office Lead
Position Summary
The Part-Time Office Administrator provides administrative and customer service support for the Plumbing & Handyman Services department. Key responsibilities include answering phone calls, scheduling service appointments, assisting with billing, and supporting basic inventory and purchase order tasks. This role helps maintain smooth day-to-day office operations through accuracy, organization, and strong communication.
Essential Duties and Responsibilities
Customer Service & Scheduling
• Answer and direct incoming phone calls in a professional and courteous manner.
• Schedule and confirm plumbing and handyman service appointments.
• Communicate with customers to provide updates, answer questions, and assist with service inquiries.
• Record detailed job and customer information to support accurate scheduling and billing.
• Schedule and confirm plumbing and handyman service appointments.
• Communicate with customers to provide updates, answer questions, and assist with service inquiries.
• Record detailed job and customer information to support accurate scheduling and billing.
Billing & Administrative Support
• Prepare, send, and track invoices for completed services.
• Process customer payments and maintain accurate billing records.
• Assist with entering and managing purchase orders for materials and parts.
• Support basic inventory tracking, including verifying incoming materials, updating counts, and notifying the Office Lead of low-stock items.
• Reconcile job-related material costs with invoices and service records.
• Perform general administrative duties such as filing, data entry, scanning, and maintaining organized office records.
• Provide light administrative support to the Office Lead and service technicians as needed.
• Process customer payments and maintain accurate billing records.
• Assist with entering and managing purchase orders for materials and parts.
• Support basic inventory tracking, including verifying incoming materials, updating counts, and notifying the Office Lead of low-stock items.
• Reconcile job-related material costs with invoices and service records.
• Perform general administrative duties such as filing, data entry, scanning, and maintaining organized office records.
• Provide light administrative support to the Office Lead and service technicians as needed.
Office Operations
• Maintain a clean and organized office environment.
• Monitor and order basic office supplies.
• Assist with tracking service calls and ensuring completed job documentation is filed correctly.
• Monitor and order basic office supplies.
• Assist with tracking service calls and ensuring completed job documentation is filed correctly.
Minimum Skills, Requirements, and Qualifications
• High school diploma or equivalent required.
• Previous experience in an office, customer service, scheduling, or administrative role preferred.
• Familiarity with basic billing, invoicing, or PO processes preferred.
• Strong communication and organizational skills with attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general office software.
• Ability to multitask and work independently in a fast-paced environment.
• Previous experience in an office, customer service, scheduling, or administrative role preferred.
• Familiarity with basic billing, invoicing, or PO processes preferred.
• Strong communication and organizational skills with attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general office software.
• Ability to multitask and work independently in a fast-paced environment.
Physical Demands
• Ability to sit or stand for extended periods while performing office tasks.
• Occasional lifting or carrying of office supplies up to 25 pounds.
• Occasional lifting or carrying of office supplies up to 25 pounds.
E&H Plumbing and Handyman Service is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.