Job Duties
· Shut off steam, water, or other gases or liquids from pipe sections, using valve keys or wrenches.
· Perform on-site routine and emergency troubleshooting, service, and repairs of backflow prevention devices
· Accurately diagnose assembly failures
· Locate and mark the position of pipe installations, connections, passage holes, or fixtures in structures, using measuring instruments such as rulers or levels
· Inspect, examine, or test installed systems or pipelines, using pressure gauge, hydrostatic testing, observation, or other methods
· Install automatic controls to regulate pipe systems
· Maintain or repair plumbing by replacing defective washers, replacing or mending broken pipes, or opening clogged drains
· Cut openings in structures to accommodate pipes or pipe fittings, using hand or power tools
· Record and report test findings to customers
· Prepare and remit all test reports to local authorities
· Write and maintain detailed work reports and service tickets
· Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns
· Ensure that all internal and external customers and co-workers receive outstanding service by providing a friendly environment
· Stay current with technical aspects of the job by reading technical manuals, bulletins, product brochures, etc.
· Service and maintain company vehicle according to manufacturer’s recommendations and company policy
· Maintain clean and organized vehicle and keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job
· Maintain equipment and tools necessary to safely perform job
· Maintain a safe and secure work environment by following OSHA and company safety programs
· Adherent to company policies and procedures as well as local, state, and federal regulations and laws
· Maintain punctual, regular, and predictable attendance
· Other duties and projects as assigned
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation and without posing a direct threat to safety or health of employees or others. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
Education & Experience
· High School diploma or equivalent
· 1-5 years’ experience
Certificates, Licenses and/or Registrations
· Oregon Backflow Assembly Tester Certification (Oregon State Certification) – Oregon Only
· Washington Backflow Assembly Tester Certification (BAT) (Washington State Certification) – Washington Only
· Washington Journey level plumber
Skills and Abilities
· Has familiarity with basic hand tools such as hammers, wrenches, screwdrivers, etc.
· Possess strong mechanical and technical aptitude
· Ability to multi-task, problem-solve and adapt to change in a fast-paced dynamic environment
· Possess excellent organizational skills and attention to detail
· Able to follow oral and written directions
· Ability to provide excellent customer service
· Able to be empathetic towards customers or coworkers
· Ability to anticipate work needs and interact professionally with customers
· Able to communicate effectively with coworkers, management, and customers, and display excellent interpersonal skills and awareness of controversial and/or sensitive issues
· Ability to comply with safety requirements of the position and actively promote safe work practices
· Self-motivated and ability to work independently
Language Skills
· Proper business English usage, spelling, grammar, and punctuation
Mathematical Skills
· Ability to calculate basic math including fractions, percentages, and decimals
Computer Skills
· Knowledge and ability to understand and operate basic computer functions, operating systems, and software applications such as Windows, Word, Outlook, Microsoft Teams, Apple IOS, and Android. In addition, required to learn and use industry specific devices and software.
Physical Demands & Work Environment
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
Work Environment
While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually loud.
Physical and Mental Demands
· Able to constantly lift and carry up to 50 pounds unassisted
· Able to constantly lift and carry items such as toolboxes, tools, equipment, parts, cabling, and/or wiring
· Able to occasionally move/lift (with assistance or lifting device) up to 110 pounds
· Ability to constantly push or pull up to 50 pounds
· Able to frequently climb ladders, often while carrying up to 50 pounds
· Able to constantly bend, stoop, kneel, crouch, crawl, twist, and stretch
· Able to frequently raise hands overhead
· Ability to constantly repeat motions that may include the wrists, hands and/or fingers
· Able to constantly use one or two hands to grasp, move or assemble objects
· Ability to constantly exert manual dexterity and coordination while operating office equipment such as an iPad, keyboard, mouse, calculator, or other standard office equipment
· Ability to constantly operate hand and power tools
· Able to constantly walk considerable distances in facilities during the course of their work
· Ability to frequently move/traverse safely over uneven terrain
· Able to occasionally remain in a stationary position, often standing, or sitting for prolonged time
· Able to frequently make mathematical calculations
· Ability to frequently dial, he