Plumbing Service Technician

Residential Service Plumber
Roanoke, VA

Description

Ostrom Electrical Plumbing Heating & Air is seeking a skilled and dependable Residential Service Plumber to join our team! In this role, you will diagnose, repair, install, and maintain residential plumbing systems, fixtures, and equipment, delivering excellent service and a 5-star customer experience on every call.

We offer amazing benefits including medical, dental, and vision insurance, a 401(k) with company match, paid time off and paid holidays, a company vehicle, tools allowance, uniforms, and ongoing technical training and career advancement opportunities. 

What You'll Do

• Perform maintenance and service calls as directed by dispatch
• Arrive on time to your first call each day and keep every customer updated with accurate ETAs
• Use the expectation card on arrival to walk the customer through what to expect during the call
• Complete a thorough inspection of the plumbing system on every call, following the evaluation checklist and notifying the customer of any issues found
• Present clear, tiered (ABC) repair and replacement options based on the customer's wants and needs
• Share information and pricing on service agreements, accessories, and other comfort improvements
• Debrief with dispatch after each call and communicate any parts used for replenishment
• Follow the PO process for non-truck-stock parts to ensure accurate pricing and a high rate of warm-call completions
• Keep your vehicle stocked, accurately inventoried, clean, and safe — and pass quarterly vehicle inspections
• Return defective warranty parts and unused inventory to the branch
• Accurately complete all required documentation, including checklists and hours/materials used
• Maintain a professional image in company-approved uniform at all times
• Participate in company training and follow all safety policies, reporting any safety concerns to a manager or team leader

What We're Looking For

• A motivated, goal-driven, team-oriented licensed professional
• Comfortable earning through a performance-based pay structure
• Strong communication and interpersonal skills with a genuine desire to exceed client expectations
• Someone who takes pride in clean, done-right work

Requirements

• 2+ years of residential plumbing service experience
• Active Virginia plumbing license (Journeyman or Master) per state requirements
• Ability to diagnose and repair a wide range of plumbing systems and fixtures
• Willingness to participate in an on-call rotation
• Valid driver's license and insurable driving record
• Strong communication and customer service skills
• High school diploma or GED equivalent
• Must be 18 years of age or older to apply