Residential Plumbing Service Technician

Looking to advance your plumbing career? R. Poust Heating & Cooling, a trusted name in home services for over 50 years, is seeking an experienced Residential Plumbing Service Technician to join our growing team in Sparta, NJ. As part of Apex Service Partners, we offer industry-leading training, career growth opportunities, and a supportive team environment. If you’re a skilled plumber dedicated to providing top-notch service, we want to hear from you!

Job Responsibilities

• Plumbing System Installation & Repairs – Install, maintain, and repair plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and general plumbing repairs
• System Inspections & Testing – Inspect and test plumbing systems for safety, functionality, water quality, and code compliance in residential homes
• Customer Interaction – Handle customer queries, troubleshoot and resolve problems, and respond to callouts in a timely manner
• Cost Estimates – Prepare cost estimates for repairs and replacements, ensuring customers have clear expectations of service charges
• Service Documentation – Properly document all work completed using Service Titan or similar software to ensure accurate records of services provided
• Communication & Customer Service – Use good communication and listening skills to address customer concerns, provide expert advice, and ensure customer satisfaction
• Code Compliance – Ensure all work meets local plumbing codes and national standards for safety and quality
• Safety & Efficiency – Adhere to all safety protocols and ensure that plumbing systems are installed and repaired in the most efficient and effective manner

Qualifications

• Experience – Minimum 3 years of experience as a residential plumber, with expertise in a variety of plumbing installations and repairs
• Technical Skills – Strong knowledge of plumbing systems, fixtures, and troubleshooting techniques
• Service Software – Service Titan experience is a plus, with the ability to accurately track service calls and customer interactions
• Communication Skills – Excellent communication and listening skills with the ability to explain complex plumbing issues to customers clearly
• Customer-Focused – Strong customer service orientation with the ability to handle customer queries, concerns, and provide professional solutions
• Problem-Solving – Ability to troubleshoot and resolve plumbing issues efficiently
• Driver’s License – Valid driver’s license with a clean driving record
• Code Knowledge – Knowledge of local plumbing codes and safety standards
• Physical Requirements – Ability to handle physical tasks such as lifting heavy equipment and working in tight spaces

Benefits

• Medical, Dental & Vision Insurance – Comprehensive coverage with minimal out-of-pocket expenses
• Disability & Life Insurance – Financial security for you and your family
• 401(K) with Company Match – Competitive retirement savings plan
• Paid Training & Career Development – Ongoing training and professional growth opportunities
• Paid Holidays & PTO – Paid time off for a healthy work-life balance
• Company Vehicle & Tools – Provided for qualified plumbers

Poust Heating & Cooling may conduct a pre-employment background check and drug test, subject to applicable laws.

Join R. Poust Heating & Cooling, part of Apex Service Partners, and take the next step in your plumbing career with a company that values its employees and customers. Apply today!Poust Heating & Cooling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.