Account Coordinator - Plumbing

GENERAL STATEMENT OF JOB

At Stancil, we take pride in delivering exceptional service through strong relationships, clear communication, and quality craftsmanship. The Account Coordinator plays a key role in supporting our Plumbing operations by gathering, reviewing, and distributing project information to ensure jobs are organized, scheduled, and completed efficiently.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values being a reliable partner to both customers and field teams. As our company continues to grow, this role offers the opportunity to learn about the construction and production process from the ground up and develop within a supportive, people-focused environment.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL JOB FUNCTIONS 

• Review Builder Portals and create work orders / job files based on plans, selections, and purchase orders.
• Monitor Builder Portals to ensure production schedules are kept current for assigned builders. 
• Communicate with customers on scheduling and any needed changes.
• Serve as advocate for the customer, gathering and disseminating information 
• Ensure all required job documentation is provided to the field team to support job readiness.
• Serve as backup to other Account Coordinators when they are out of office. 
• Maintain builder relationships by responding to all inquiries and documenting any action. 
• Respond to builder/field inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying builders’ understanding of information and answer. 
• Record all builder communication by documenting and tracking all inquiries. 
• Frequently communicate with customers, managers, estimating, scheduling and purchasing on project status and exchange accurate information. 
• Support coordination between estimating, purchasing, and operations to improve efficiency. 
• Other related duties as assigned.

EDUCATION, EXPERIENCE AND TRAINING 

• High school graduation or equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.). 
• Strong computer skills (MS Suite). 
• Knowledge of Sage Intacct and Bolt preferred but not required. 
• Knowledge and utilization of Supply Pro and similar portals strongly preferred.

STANDARDS OF PERFORMANCE 

• Demonstrate informative and professional assistance when working with customers, vendors, and team members. 
• Act independently and create new approaches to problems. 
• Maintain initiative to preserve the flow of work. 
• Work under stress with commitment to deadlines. 
• Sustain interpersonal relationships which encourage openness, candor, and trust, internally and externally. 
• Complete tasks in an accurate and timely manner. 
• Maintain company information in a confidential manner. 
• Attend work regularly and on time; adhere to company policies regarding attendance and time-off requests.
• Willingness to embrace change in a growing company. 
• Ability to efficiently manage multiple tasks and work independently. 
• Excellent written and verbal communication skills. 
• Ability to learn new methods and systems to adapt to changes in the work environment. 
• Accurate, organized, and detail-oriented with exceptional follow-up skills. 
• Strong phone etiquette. 
• Must be able to sit, talk, hear, and stand frequently throughout the day and operate computer equipment regularly. 
• Ability to handle multiple tasks in a fast-paced environment while maintaining accuracy and professionalism.

WORKING ENVIRONMENT AND CONDITIONS 

• Indoor office or cubicle workspace environment that supports collaboration, communication, and teamwork. 
• Must be able to climb, reach above shoulder height, stoop, kneel, crouch, or crawl as needed to access materials or workspace. 
• Ability to remain in a stationary position for extended periods and occasionally lift up to 15 pounds with or without reasonable accommodation.
• Frequent use of hands to handle, control, or feel office equipment. 
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

TOOLS AND EQUIPMENT 

• Office equipment such as computers, tablets, printers, copiers, phones, and related systems.

BENEFITS

• 401(k) Matching (100% up to 1st 4% deferred)
• Dental Insurance
• Employee Assistance Program (EAP)
• Health Insurance
• Up to $500 annual employer HSA match (HDHP enrollment required)
• Life Insurance (Group & Voluntary)
• Paid Time Off
• Vision Insurance
• Maternity/Paternity Leave
• Competitive salary + Bonus potential

Note: As in any Job Description, this description, including the list of essential functions, is not exhaustive and may be supplemented, as conditions require. The Company reserves the right to modify the quality or quantity standards for this position based on changes in specifications, manufacturing, or other conditions.

Stancil Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.