Counter Sales (Plumbing/HVAC)

At Torrco we have a strong commitment to our people and our clients. We are a 4th generation, family owned leading supplier of plumbing, piping, HVAC, kitchen and bath products. We realize that our people are our greatest asset and can guarantee that you won't get lost in the shuffle, we are committed to offering opportunities for growth and advancement. We empower our employees to build long-lasting careers with us. 

The counter sales position serves as the first point of customer contact for our trade business. When filling a role, we look for motivated, welcoming, energetic salespeople to develop durable relationships with trade professionals, contractors, and retail customers. The Salesperson will work with customers in various ways, providing outstanding customer service, expert product knowledge and advice to help them meet their needs whether it be with the plumbing, piping, HVAC lines. 

Essential Responsibilities:

The Counter Sales Representative will provide exceptional customer service to both walk-in and phone-in customers in a Plumbing and HVAC wholesale environment. This role is responsible for assisting customers with product selection, answering technical inquiries, processing sales orders, and ensuring a positive customer experience.

• Greet and promptly assist customers at the counter, on the phone or via email, providing product information, recommending solutions, and answering any technical questions.

• Accurately enter customer orders into the system, ensuring correct products, quantities, and delivery instructions.

• Manage customer inquiries related to product availability, pricing, delivery, and order status.

• Pull and set up orders for delivery or pickup when needed.

• Develop and demonstrate an in-depth knowledge of our product lines and stay current on changes and improvements in the lines.

• Work actively with other sales team members on account planning to grow the accounts and better serve our customers.

• Follow-up on customer orders, resolve problems to the customer’s satisfactions, respond to inquiries timely and professionally.

• Coordinate activities with purchasing, shipping, credit and billing. 

Education: High school diploma or equivalent; some college or vocational training in plumbing, HVAC, or related fields preferred.

Experience: 1-3 years of sales or customer service experience, preferably in the plumbing, HVAC, or construction wholesale industry.

Skills:

• Knowledge of plumbing and HVAC products, parts, and systems a plus.
• Proficiency in Microsoft Office and point-of-sale (POS) software (Eclipse/Eterm a plus).
• Strong customer service, communication skills and ability to build rapport with customers.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Excellent problem-solving skills, attention to detail and basic math skills for handling transactions and inventory.
• Detail-oriented and proactive in assisting customers with their needs.
• Must possess a positive and professional attitude.
• Ability to work independently and as part of a team.
• Willingness to learn and stay up to date on product knowledge.
• Drive sales and engagement efforts in alignment with Torrco’s values and vision.
• Skilled at relationship building with colleagues, vendors, manufacturers and customers. 
• Must be dependable, a team player, able to adapt to various work situations, a quick learner, and able to think on your feet.

Physical Demands:

• Regularly requires standing for long periods, kneeling, stooping, bending and lifting up to 25 lbs., frequently required to lift 50 lbs., occasionally lift 100 lbs. with use of pallet jack if available or necessary.
• Regularly required to use hands and arms to handle, feel, reach and carry.
• Regularly required to talk and understand English, read and identify numbers for accurate order filling and receiving of material and/or payment processing.

Other:

Trade Branch Hours are typically are Monday to Friday 7:30 am to 5:00 pm but vary by location. 

Compensation structure is an hourly wage paid weekly + monthly commission based on your sales. 

Torrco is a drug-free workplace, you must be able to pass a background check and pre-employment drug screen in accordance with state and federal regulations.

This job description is not all inclusive. Torrco reserves the right to amend this job description at any time. Torrco is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.