Electrical and Plumbing Trades Manager

The Electrical and Plumbing Trades Manager leads residential service operations, ensuring safe, high-quality work while developing technicians to deliver excellent customer experiences. This role drives revenue growth by coaching technicians on in-home communication, solution presentation, and service-based sales.

Key Responsibilities

• Oversee daily residential electrical and plumbing service operations, including scheduling, dispatch, and job completion.
• Lead, coach, and develop technicians to improve performance, customer satisfaction, and retention.
• Ensure all work meets safety standards, codes, and company quality expectations.
• Monitor KPIs (average ticket, conversion rates, callbacks) and drive continuous improvement.
• Conduct ride-alongs and field observations to reinforce service and sales behaviors.
• Design and deliver sales training focused on educating customers, identifying needs, and presenting repair/replacement options (no direct selling responsibility).
• Manage inventory, materials, and vendor relationships.
• Support hiring, onboarding, and ongoing training of field staff.

Qualifications

• 5+ years in residential electrical/plumbing service; 2+ years in leadership.
• Strong knowledge of residential systems and service workflows.
• Experience coaching technicians on customer interaction and sales fundamentals.
• Relevant licensing as required by state.
• Strong leadership, communication, and performance management skills.