For over 50 years, Arco Home Services has been a trusted name in HVAC, plumbing, and electrical services throughout Cleveland. Our commitment to excellence and community has earned us a reputation as a leader in the home services industry.
At Arco, we take pride in fostering a positive, team-oriented culture where personal and professional growth is encouraged. We believe in creating a workplace where our employees feel fulfilled, motivated, and empowered to make a meaningful difference.
We are seeking a detail-oriented and highly organized Plumbing Dispatcher to support our growing Plumbing Division. This role plays a critical part in ensuring jobs are scheduled efficiently, paperwork is processed accurately, and our electricians have everything they need to succeed on the job.
The ideal candidate will be a proactive multitasker who thrives in a fast-paced environment, is comfortable with various software systems, and has excellent communication skills. Prior experience with permitting, dispatching, or coordinating trades teams is a strong plus.
Dispatch & Scheduling:
Assign jobs in ServiceTitan for optimal fit and maximum opportunity.
Monitor the team, adjusting schedules and communicating in real time.
Call customers to schedule appointments and follow up on open or unfinished work.
Schedule inspections, utility disconnects/reconnects, callbacks, and final inspections.
Ensure job readiness for electricians with complete packets, materials, and forms.
Coordination & Job Support:
Maintain the Plumbing Sales Tracker to monitor jobs from proposal to completion.
Prepare job packets including proposals, material lists, surveys, permits, and inspection forms.
Coordinate with sales reps, vendors, inspectors, utilities, and municipalities.
Print and compile job documents and upload necessary PDFs to ServiceTitan.
Ensure all required photos, permits, and approvals are completed prior to job close.
Permits & Utilities:
Submit permit applications, verify signatures, track payments, and communicate with municipalities.
Use GIS tools to verify municipalities and assist in generating parcel maps.
Request and track utility service orders, including job numbers, planners, and schedules.
Documentation & Reporting:
Use Microsoft Word, Excel, PDF Escape, Outlook, Teams, and ServiceTitan to maintain accurate records.
Maintain receipts in Expensify and complete monthly expense reports.
Ensure all jobs are closed properly in the tracker, including inspections, permits, and utility verification.
Customer Service & Quality Control:
Resolve customer complaints professionally and escalate recurring issues to management.
Monitor callbacks and job issues; ensure prompt resolution and feedback loop for improvement.
Education: High school diploma or equivalent required.
Experience: At least 2 years in a coordinator, dispatcher, or similar administrative support role—preferably in the trades.
Skills:
Strong organizational and multitasking abilities
Proficient with ServiceTitan, Microsoft Office Suite, and digital form tools
Excellent verbal and written communication
Problem-solving mindset with strong attention to detail
If you’re ready to bring your coordination and dispatching skills to a company that values professionalism and teamwork, we want to hear from you. Join Arco Home Services and be part of a legacy of service, trust, and excellence.