Plumbing & HVAC Operations Manager (Service & Construction)

Position Summary

The Plumbing & HVAC Operations Manager is responsible for overseeing both service and construction operations, including managing field personnel, coordinating work, and ensuring profitable execution of all plumbing and HVAC activities. This role requires balancing fast-paced service demands with structured project execution while maintaining accountability, productivity, and quality across the board.

Key Responsibilities

Operations & Personnel Management

Oversee all plumbing and HVAC field employees, including service technicians, journeymen, apprentices, and foremen

Assign and coordinate manpower across service calls and construction projects

Hold employees accountable for performance, attendance, and preparedness

Train, mentor, and develop field staff; address performance issues directly

Service Operations

Manage scheduling and dispatch of service calls

Ensure timely response, efficient routing, and high customer satisfaction

Monitor technician productivity, billable hours, and callbacks

Review service tickets, pricing, and invoicing for accuracy and profitability

Resolve escalated customer issues

Construction Operations

Plan and coordinate manpower, materials, and equipment for projects

Monitor job progress, labor productivity, and job costs

Conduct site visits to ensure quality, safety, and adherence to schedule

Coordinate with project managers, general contractors, and other trades

Identify and resolve field issues before they impact cost or schedule

Financial & Performance Management

Track labor efficiency, job costs, and overall profitability

Ensure projects and service work meet or exceed budget expectations

Support estimating, bidding, and project planning

Drive revenue through efficient operations and productivity

Safety & Compliance

Enforce all safety policies and OSHA requirements

Ensure compliance with plumbing, HVAC, and local codes

Maintain accountability for tools, equipment, and company assets

Required Qualifications

5+ years experience in plumbing and/or HVAC (commercial preferred)

Proven experience managing crews and/or service technicians

Strong understanding of both service and construction workflows

Ability to read and interpret blueprints and specifications

Strong leadership, communication, and problem-solving skills

Experience with scheduling, manpower planning, and job costing

Valid driver’s license

Preferred Qualifications

Journeyman or Master License (Plumbing and/or HVAC)

Contractor’s license

Experience managing both service and construction operations

Familiarity with dispatching and project management software

Work Environment

Combination of office and active job sites

Frequent movement between service calls and project locations

Fast-paced with shifting priorities

Expectations

Balance service responsiveness with construction planning—neither can slip

Hold crews accountable without constant oversight

Maintain productivity, quality, and profitability across all work

Show up prepared and lead from the front

Success Looks Like

Service calls handled quickly with strong revenue per technician

Projects completed on time and within budget

Minimal callbacks, rework, and job issues

Field employees performing without constant supervision

All your information will be kept confidential according to EEO guidelines.