Day & Nite Plumbing & Heating – Lynnwood, WA
About Our Company
“Dedicated to providing the highest quality, Most Professional Services for your home or business with unsurpassed Value, Innovation, and Integrity.”
Day & Nite Plumbing & Heating has been proudly serving North King and Snohomish Counties since 1954. We are a well-established, service-focused company built on integrity, professionalism, and long-term relationships—with both our customers and our employees.
We are seeking an experienced Plumbing Service Manager to lead, support, and develop our plumbing service technicians in the field.
Job Summary
This position is responsible for management activities, including; establishing department development plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Supervise and lead Service Technicians and Installation Crew
- Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
- Conduct ride a longs with technicians and provide feedback
- Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
- Communicate and monitor goals
- Manage work load and schedules to best utilize manpower and maximizes profits
- Ensure technicians are being dispatched effectively
- Assist technicians with issues while in the field
- Facilitate weekly meetings and training
- Resolve customer issues or concerns to ensure complete satisfaction
- Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
- Ensure all team members comply with OSHA safety standards.
- Harness a safety culture
- Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
- Manage and stay within departmental budget
- Achieve budgeted gross margin
- Meet or exceed all company goals
- Maximize lead opportunities, retain and grow Club Membership clients.
- Manage inventory, equipment and service fleet
- Review, approve new products and services
- Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
- Carry out additional duties assigned by the General Manager or Owner
- Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
- One thirdof your time should be spent Recruiting the right Team Members, One third of your time should be spent Training those team members, and then the last One third should be spend Supervising, Administrating, and Motivating your team. Manage your time in these proportions and you will be a successful Manager.
Minimum Qualifications
- Valid Driver’s License
- Basic computer skills including Microsoft Office Suite
- Excellent oral, written and interpersonal communication skills
- Knowledge of current code requirements
- Understanding of accounting and finance as it relates to the industry
Physical Demands and Work Environment
Physical Demands:
- Climbing up and down stairs from time to time
- Driving
- Available to field staff
- Ability to work and assist in normal work environment of field staff.
- Moderate lifting may be required (15-50) pounds
- Ability to work more than 40 hours per work week and up to 12 hours per day
- Capable of sufficiently operate common tools of the trade, including tablets, smartphones, computers and programs.
Working Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level
- Dress code is business casual
What We Offer:
- 4-Day Work Week
- Competitive compensation based on experience
- Company vehicle, tablet, and phone
- Strong support staff and systems
- Stable, year-round work with a respected company
- Benefits package including Health Insurance, PTO, Matching 401k, 5 Paid Holidays, and more
No commitment to reach out to me on my Cell Phone (425)508-0695 to answer your questions and provide more details.
Apply today and take the next step with Day & Nite Plumbing & Heating.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.