Location: Houston, TX
Job Title: Residential Plumbing/Electrical Service & Sales Manager
Ready to lead and grow a high-performing Plumbing and Electrical department in one of the country’s fastest-growing home service markets? We are seeking an experienced, service-minded leader with a strong operational and sales background who thrives on coaching teams, driving performance, and delivering excellent customer experience.
In your role as the Plumbing and Electrical Department Manager, you will be responsible for the overall operations, financial performance, and team development of the residential service and installation department. This includes leading technicians, tracking KPIs, and ensuring sales goals are consistently met. You will prioritize employee development, retention, and exceptional customer experiences.
We are a KPI- driven organization focused on accountability, coaching, continuous improvement, and delivering five-star customer experiences.
Responsibilities and Expectations
- Serve as a leader, actively guiding, mentoring, and motivating a team of plumbing and electrical service and installation technicians.
- Oversee departmental operations, including dispatch, scheduling efficiency, and quality control for all service calls and service-led installations.
- Track key performance indicators (KPIs), analyze data, and implement strategies to improve team productivity, customer satisfaction, and profitability.
- Drive sales performance by training technicians in consultation and pricing, ensuring the department achieves and exceeds sales goals.
- Conduct regular service and sales training sessions with the team to enhance technical and customer interaction skills.
- Resolve escalated customer issues and complaints quickly and professionally to protect the company's reputation.
- Ensure all team activities comply with safety regulations and company policies.
- Work closely with upper management to forecast needs, manage inventory, and plan for departmental growth.
Requirements
- Proven track record managing and developing teams of 10-20 employees while owning departmental financial performance and operational results.
- Possess a clear understanding of sales processes and be comfortable tracking and driving sales results.
- Experience managing KPIs such as conversion rates, average ticket, revenue per opportunity, total revenue, labor efficiency, and customer satisfaction metrics preferred.
- Proficient with mobile technology, Microsoft Office Suite (Excel, Outlook, Word) and CRM platforms. Service Titan experience a plus.
- Bilingual (English/Spanish) preferred.
- Strong leadership, coaching, and analytical skills.
- Must have a valid driver's license, clean background check, and pass drug screen.
What Can We Do for You?
- Competitive Base Salary: $100,000 - $120,000 plus performance-based bonuses.
- Company Vehicle Provided.
- Service and Sales Training to ensure your continued professional development along with peer-to-peer leadership collaboration opportunities.
- Health Coverage: Medical (Three plans, including HSA option, and Telemedicine/Virtual Care), Dental, and Vision.
- Other Benefits: Life, Disability, and Voluntary Benefits.
- 401K: Eligible to contribute and receive company matching contributions after 6 months of service (pre-tax and Roth options available).
- This role offers the opportunity for a motivated leader to make a measurable impact on a growing department while helping shape culture, performance, and long-term success.
The compensation for this position is expected to range from a base salary of $100,000 - $120,000. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.